Help & support

How can we help?

Support for CarPlay TV - IPTV Player. Get help with playback, your sources, subscriptions, and app settings.

Contact us

Describe what happened and include your device model, iOS version, app version, and the steps needed to reproduce the issue. If relevant, tell us whether it happens on your phone or a connected display.

Please do not send passwords, payment information, or source links containing login credentials. Remove personal information from screenshots before sharing them.

Türkçe destek için de aynı adrese yazabilirsiniz.

Common questions

A source or channel will not play

Check your internet connection and confirm with your provider that the source is available. The app plays the sources you add; availability and playback quality also depend on the source provider.

How do I manage or cancel my subscription?

On your iPhone, open Settings, tap your Apple account, then Subscriptions. Select CarPlay TV to see the available options. Deleting the app does not cancel a subscription.

Manage Apple subscriptions

How do I restore a purchase?

Use the restore purchases option on the app’s Pro screen while signed into the Apple account used for the original purchase.

How is my information used?

Read our Privacy Policy for information about local data, third-party connections, purchases, and screen mirroring.